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Legal
Privacy Notice
NFB Property | Privacy Policy
SECTION 1: GDPR Privacy Policy
1.1 Information we collect
1.2 How we collect data
1.3 How we store, use, share and disclose our visitor’s personal information
1.4 Our communications with site customers
1.5 How to withdraw your consent
1.6 Privacy policy updates
1.7 Questions and contact information
1.8 GDPR and Brexit (guidance only)
SECTION 2: Cookies
2.1 Statement
2.2 Cookies
2.3 Third Part Cookie Policies
2.4 How to control cookies
SECTION 1: GDPR Privacy Policy
At nfbproperty.co.uk we pride ourselves on supplying quality and professional home maintenance services. We do not focus on collecting and processing our customer’s personal information. However, there are occasions where we have to hold some of your personal information or where our website collects some of our user’s data. Please find below our privacy policy on keeping your data safe. If you have any questions then please do not hesitate to contact us with the contact information in section 1.7.
1.1 Information we collect:
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; email, computer and connection information. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page (please see cookies information in Section 2). We also collect personally identifiable information (including name, email) if you supply this via the contact form or email address.
1.2 How we collect data:
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. We will also collect information provided during physical contractual exchange. Any communication that does not result in a contractual obligation will be deleted from our servers i.e. email requests.
1.3 How we store, use, share and disclose our visitor’s personal information:
Nfbproperty.co.uk is hosted on the 1&1 Ionos platform. Ionos.co.uk provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through ionos.co.uk's data storage, databases and the general ionos.co.uk applications. They store your data on secure servers behind a firewall.
On most occasions we encourage online and in-person electronic transactions to go via the Square.com and PayPal.com platforms. Online card payments to nfbproperty.co.uk are processed by Square. Cookie information for all of our third party applications can be found on the links in section 2.
Any stored information will be reviewed on an annual basis after the financial year closes. Any out of date or irrelevant information will be removed from our servers and storage platforms. Information provided during financial transactions will be held for three full financial years and then deleted as applicable with this policy.
1.4 Our communications with site customers:
We may contact you to notify you regarding a request, online order/booking, to resolve a dispute, to collect fees or monies owed or as otherwise necessary to contact you to enforce any agreement we may have with you. For these purposes we may contact you via email, telephone or social media.
1.5 How to withdraw your consent:
If you don’t want us to process your data anymore, please contact us via the contact page or telephone number. We take your privacy very seriously and will respond to withdrawal requests within 14 days. Out of date information will be deleted on an annual basis in line with this policy.
1.6 Privacy policy updates:
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
1.7 Questions and contact information:
If you would like to: access, correct, amend or delete any personal information we have about you, or simply to ask for more information about how we use and store your personal information, you are invited to contact us via the online contact form.
1.8 GDPR and Brexit:
The latest update and guidance from the UK Government can be found here.
SECTION 2: COOKIES
2.1 Statement:
www.nfbproperty.co.uk is hosted and created by ionos.co.uk. As such, cookies are inbuilt to the site for protection. Section 2b outlines the name, life span and purpose of the cookies used on these websites.
By continuing to browse our website after accepting the initial cookie pop-up, we assume that you consent to our use of cookies on any device.
2.2 Cookies:
What is a cookie?
Cookies are small text files that (depending on your browser settings) are deposited on your computer hard drive when you visit a site and may be sent back to that site when you visit again. The information collected by cookies does not personally identify you; it includes general information about your computer settings, your connection to the Internet e.g. operating system and platform, IP address, your browsing patterns and timings of browsing on the Website and your location. Most web browsers are initially set up to accept all cookies, but you may be able to configure your browser to refuse all cookies or to warn you when a cookie is being set. However, some of our features and services may not work properly if cookies are disabled.
To check the security of any website, ensure that the security 'padlock' icon or the word “Secure” is present at the start of the URL address bar.
Our website uses cookies to ensure that your data is kept safe as well as being used for security purposes only. Most of the cookies will expire after you have closed your browser, however some will remain in your cache memory. If you require a full list of cookies used the please click the "Secure" padlock which is displayed in the URL bar. Alternatively please feel free to contact us directly; section 1.7.
2.3 Third Party Cookie Policies
google.com
(analytical data)
2.4 How to control cookies
These links explain how you can control cookies via your browser – remember that if you turn off cookies in your browser then these settings apply to all websites not just this one:
Internet Explorer http://support.microsoft.com/kb/278835
Chrome: http://support.google.com/chrome/bin/answer.py?hl=en-GB&answer=95647
Safari: http://support.apple.com/kb/HT1677
Firefox: http://support.mozilla.org/en-US/kb/Enabling%20and%20disabling%20cookies
Android: https://support.google.com/accounts/answer/61416?hl=en&ref_topic=7189049
Opera: http://www.opera.com/browser/tutorials/security/privacy/
Produced: June 2018
Amended: March 2023
Review: August 2023